About

About

I’m an Experience Design Director with over two decades leading design across London, Lisbon, and São Paulo. I specialise in building high-performing design teams, scaling design maturity, and embedding user-centered thinking into business and product strategy.

My work sits at the intersection of design leadership, operations, and strategic delivery. I help organisations use design as a catalyst for transformation, shaping vision, driving measurable outcomes, and enabling teams to collaborate with clarity and purpose. While my primary focus is leadership, I remain hands-on when it matters most, especially during pitches, early-stage concepting, and high-impact strategic initiatives.

My leadership philosophy is grounded in three principles:

People first
Empower, support, and grow multidisciplinary teams so they can do their best work.

Purpose-driven design
Connect design vision to business goals and ensure every experience delivers clear, measurable value.

Scalable excellence
Build systems, operations, and standards that enable consistency, quality, and sustainable innovation.

I thrive in environments where design, strategy, and operations converge — helping organisations unlock new potential and deliver meaningful customer experiences at scale.

I’m an Experience Design Director with over two decades leading design across London, Lisbon, and São Paulo. I specialise in building high-performing design teams, scaling design maturity, and embedding user-centered thinking into business and product strategy.

My work sits at the intersection of design leadership, operations, and strategic delivery. I help organisations use design as a catalyst for transformation, shaping vision, driving measurable outcomes, and enabling teams to collaborate with clarity and purpose. While my primary focus is leadership, I remain hands-on when it matters most, especially during pitches, early-stage concepting, and high-impact strategic initiatives.

My leadership philosophy is grounded in three principles:

People first
Empower, support, and grow multidisciplinary teams so they can do their best work.

Purpose-driven design
Connect design vision to business goals and ensure every experience delivers clear, measurable value.

Scalable excellence
Build systems, operations, and standards that enable consistency, quality, and sustainable innovation.

I thrive in environments where design, strategy, and operations converge — helping organisations unlock new potential and deliver meaningful customer experiences at scale.

Recent experience: Head of Design
Merkle / Dentsu
London 2021 - 25

Recent experience: Head of Design
Merkle / Dentsu
London 2021 - 25

In my most recent role, I defined the vision and operating model for Merkle’s Experience Design practice, positioning design as a strategic engine for growth within Dentsu’s global network. I built the department from the ground up, establishing teams in the UK and Portugal and scaling from two designers to more than twelve full-time specialists, supported by contractors and offshore partners.

Key achievements include:

  • Built and scaled the design practice from 2 to 12+ designers across UK & Portugal scaling the team internationally, doubling headcount and building a cohesive, multi-region design practice.

  • Delivering on revenue targets by working closely with executive leadership to align design vision delivering revenue & market differentiation for the capability.

  • Strengthening operational foundations, introducing processes, rituals, and standards that improved efficiency, collaboration, and quality across teams.

  • Overcoming geographic challenges by evolving ExperienceOps, ensuring consistent output across remote and distributed environments.

This period solidified my passion for leading teams, setting design direction, and building the systems that enable large organisations to deliver exceptional experience work.

In my most recent role, I defined the vision and operating model for Merkle’s Experience Design practice, positioning design as a strategic engine for growth within Dentsu’s global network. I built the department from the ground up, establishing teams in the UK and Portugal and scaling from two designers to more than twelve full-time specialists, supported by contractors and offshore partners.

Key achievements include:

  • Built and scaled the design practice from 2 to 12+ designers across UK & Portugal scaling the team internationally, doubling headcount and building a cohesive, multi-region design practice.

  • Delivering on revenue targets by working closely with executive leadership to align design vision delivering revenue & market differentiation for the capability.

  • Strengthening operational foundations, introducing processes, rituals, and standards that improved efficiency, collaboration, and quality across teams.

  • Overcoming geographic challenges by evolving ExperienceOps, ensuring consistent output across remote and distributed environments.

This period solidified my passion for leading teams, setting design direction, and building the systems that enable large organisations to deliver exceptional experience work.

Experience

Experience

I've worked with companies and clients, both in agency settings and consulting business for many industries, from retail to finance.

Merkle Dentsu

Experience Design Director

2021 - 2025

Merkle Dentsu

Experience Design Director

2021 - 2025

Merkle Dentsu

Experience Design Director

2021 - 2025

Elephant

UX Consulting

2020 - 2021

Elephant

UX Consulting

2020 - 2021

Elephant

UX Consulting

2020 - 2021

PWC

Head of UX

2019 – 2021

Martin T.

Head of UX

2019 – 2021

Martin T.

Head of UX

2019 – 2021

Possible WPP

UXD Lead

2017 - 2019

Possible WPP

UXD Lead

2017 - 2019

Possible WPP

UXD Lead

2017 - 2019

Earlier Experiences

WPP / Isobar / Y&R / McCann

2004 - 2017

Earlier Experiences

WPP / Isobar / Y&R / McCann

2004 - 2017

Earlier Experiences

WPP / Isobar / Y&R / McCann

2004 - 2017

Key Skills

Key Skills

I am passionate about building high-performing teams and advancing design maturity in complex organisations.

+15 Years Experience

Deep experience in user-centred design, product strategy, and large-scale digital transformation

+15 Years Experience

Deep experience in user-centred design, product strategy, and large-scale digital transformation

+15 Years Experience

Deep experience in user-centred design, product strategy, and large-scale digital transformation

Global Leadership

International experience leading design teams across London, Lisbon, and São Paulo.

Global Leadership

International experience leading design teams across London, Lisbon, and São Paulo.

Global Leadership

International experience leading design teams across London, Lisbon, and São Paulo.

Product Design & Innovation

Passion for turning complex challenges into meaningful digital experiences.

Product Design & Innovation

Passion for turning complex challenges into meaningful digital experiences.

Product Design & Innovation

Passion for turning complex challenges into meaningful digital experiences.

Experience Strategy

Align design with business goals, and drive cross-functional collaboration.

Experience Strategy

Align design with business goals, and drive cross-functional collaboration.

Experience Strategy

Align design with business goals, and drive cross-functional collaboration.